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PROFESSIONAL PROFILE |
A Competent, intelligent, and motivational
professional with 15+ years of experience in Information Technology Systems as
lead software engineer, designer, developer, deployment engineer, tester, and
production support. Results-oriented IT professional with expertise in Software
Development Life Cycle (SDLC) phases
that include Planning Process, Test Design, Performing Test, Defect Tracking
and Management, Quantitative Measurement, Test Reporting. Designed, developed,
deployed and supported call center technology that involved CTI and IRV including
complete Avaya Interaction Center product line. Deployed and maintained VOIP
(IP-PBX). Self motivated and an innovative thinker, consistently pursuing new
challenges to stretch abilities, expand knowledge, and bring greater return to
employers. Excellent communication, interpersonal, analytical skills. Ability
to handle multiple tasks and work independently as well as in a team.
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Developed APIs using .Net platform ·
Developed processes to support Interaction Center ·
Deployed and supported 80+ Avaya Interaction
Center (IC) UNIX servers in 10 countries. ·
Deployed and supported mortgage application at more
than 150 nationwide branch offices. ·
Developed IVR/CTI interfaces with CRM Applications
using Object-Oriented approach. ·
Developed processes using .Net platform ·
Project Planning ·
Scope of Services ·
Project Resource Planning ·
Developed detailed Test Plans and Test Cases ·
Execution of test cases ·
Created and managed defects ·
Hands-on using HP Quality Center as user and
administrator ·
Awarded U.S. Patent 7076032 ·
Designed, developed and deployed VOIP (Asterisk) |
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TECHNICAL /
COMPUTER SKILLS |
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Languages |
Power
Builder (5 years) C#.Net (4 years),
VB.Net(4 years), ASP.Net(3 years),
SQL (10 years), VBScript (5
years), JavaScript (2 years), C/C++ (5
years), XML (3 year), PL/SQL (5 years), HTML (8 years), Unix Shell (6
years), IVR Scripts (3 years) |
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Software |
Visual Studio
(97/6.0/.Net/.Net 2003, 2005, 2008), Source Safe, MS Office 95/98/2003/ 2007,
PVCS, Crystal Reports (4 years) |
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RDBMS & Tools |
SQL Server(2000/2005/2008),
SSIS, Oracle(8.1.7, 10.1.0),
Informix, Sybase, Access, Toad |
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Technologies |
Web Services, SOAP,
COM, DCOM, ADO, RDO, DAO, OLE DB, ODBC, ActiveX, Win32 API, IIS |
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Environments |
Windows 3.x/95/98/ME/NT/2000/XP/Vista/7, UNIX, Linux, Sun Solaris, HP-UX,
AIX |
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Methodologies |
Web
Services and Service Oriented Architecture (SOA), Object Oriented Software Construction
(Analysis, Design, Programming), Design Patterns, Use Cases |
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Testing
Tools |
Win Runner,
Mercury Quality Center, Load Runner |
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Documentation |
Lotus
Notes, Microsoft (Excel, Publisher, Word, Power Point, Front Page) |
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Telecommunication |
Definity Avaya
PBX, Asterisk IP-PBX, Avaya Interaction Center and IVR. |
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Project
Management |
MS Project, IDE StP, S-Designer, Project
Workbench |
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Network
Tools |
FTP, SFTP, |
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ERP (SAP) |
SAP R/3, SAP ECC 6.0 |
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Business Domain |
HealthCare, Mortgage, Credit Card
Transaction, Call Center |
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PROFESSIONAL
EXPERIENCE: |
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Khadim Information Services; Jacksonville,
FL |
2009-Current |
Khadim Information
Services is an Information Technology Solutions Company that
provides hardware and software implementation and support for small to medium
size businesses.
Senior Consultant
Managed SSIS migration from the start and
standardize without the coding. Applied rules and best practices across all
SSIS migration packages allowing for easy deployments, auditing, monitoring,
and reporting on SSIS migration. Designed and developed and deployed financial
record keeping application for non-profit organizations using Power Builder and
Power Builder Foundation Class Library (PFC).
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Developed SSIS Packages and added complex
functionality to your package in VB.net/C#.
·
Designed and developed financial application
using ASP.Net and PowerBuilder development environment.
Software
was deployed on network of Intel based computers using Power Builder, Microsoft
Windows and SQL Server, SYBASE System II and SQL Anywhere
databases in client/server environment.
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Convergys Corporation; Jacksonville,
Florida |
1998-2009 |
Convergys is a leader in relationship
management; it provides solutions that optimize the everyday interactions
between customers and employees.
Senior
Technical Consultant
Designed, developed, implemented and
supported CTI applications for Convergys clients seeking to improve their
productivity and caller satisfaction through automation. Projects involve
analyzing existing call center operations (screen pops and telephony tool bars
etc), CTI call associated data and business application integration with IVR
and contact center workflow. CTI solution includes integration with CRM
applications for automated screen pops and CTI data sharing.
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Upgrade
CTI Application platform from .NET Framework 1.1 to 3.5 - Worked as a project
lead to upgrade existing desktop framework source code from .NET Framework 1.1
to Framework 3.5 with all dependencies.
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CTI
Directory Services - Developed a web based directory service to aid in using
one common set of switch link and server names. Also developed an
administrative GUI utilizing ASP.NET and C# that will provide the functionality
to retrieve data from Oracle database and present it to the user in a web
browser for maintenance and administration.
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Automated the Convergys Desktop
Framework (CDF) Build Process - This process has eliminated unreliable and
inconsistent software releases. The NANT script retrieves the latest source
from SourceSafe, compiles various components, packages them and makes them
available for final release and deployment. The tools used for this project
includes NANT (ant for .NET) and MSBuild.
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Created
project plan with major milestones to manage SAP HCM Global implementation.
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Documented
scope of services for testing that helped the project to estimate the testing
effort
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Created
resource planning document based on the scope of services
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Created
60+ pages “Detailed Test Plan” document used as guideline during testing phases
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Created
30+ pages “On-Boarding” and “Design Document Hand-off” to support testing
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Reviewed
and provided feedback on 500+ pages “Master Testing Strategy” document
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Conducted Walk-through to verify all the
Business/Technical Requirements.
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Led
test scripts execution team to execute (eCase, OM, PA) and logged defects in HP
Quality Center
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Executed “Succession Planning” test scripts
and logged defects in HP
Quality Center
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Led
defect resolution team to resolve the defects and re-test the components
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Administered
HP Quality Center HPQC) and setup the initial project for all documentation
purposes
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Managed
the product (HPQC) to meet all project needs for reporting purposes
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Recruited
right resources for each task on the project
Software
was deployed on a large network of UNIX and Windows based computers using CTI,
AVAYA Interaction Center, Lucent (Avaya) Conversant based IVR Script Builder, C#,
ASP.Net, Visual C++, Visual Basic, Java
Scripts, Power Builder, CITRIX,
MS Excel, Paradox, MS SQL Server and
ORACLE Relational Databases.
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Bank of America formerly Barnett
Technologies, Inc.;
Jacksonville, Florida |
1996-1998 |
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Provided
production support on 150+ branch computers nationwide.
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Designed
and developed trouble ticket tracking system to keep track of trouble reports
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Designed
the system using S-Designer for data modeling and Power Builder PFC for
development
Software
was deployed on a large network of Intel based computers via Novell NetWare
using Power Builder, Microsoft Windows and SYBASE System II and SQL Anywhere
databases in client/server environment. The software was controlled through
PVCS version control and delivered using TIVOLI over the BLIN network.
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AT&T
Universal Card Services; Jacksonville, Florida |
1992-1996 |
Systems Lead Engineer
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Led
team of developers, designed and developed application for Claims department to
collect fee from merchant banks for non receipt drafts increasing collection
more than 30%. The saving to the organization was over $200,000 per year.
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Designed
and developed application for fraud investigation team to prepare the fraud
cases that are used to investigate and collect money lost in fraudulent credit
card transactions. Savings exceeded over $300K.
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Designed
and developed application enabling timely notification about fraudulent credit
card transactions. Saving over $250,000 was realized.
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Designed
and developed journal ledger application to adjust journal ledger and export
data to ORACLE financial reducing paper work by 50%.
Software
was deployed on a large network of a two thousand Sun Workstations and PCs via
Novell NetWare using Power-Builder, UNIX/C, MS/X Windows and ORACLE database in
client/server environment.
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IBM;
McDonnell Douglas; USDA; CSC; AT&T Bell Labs; |
1988-1992 |
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Designed and developed a translator to
migrate mainframe graphics data to ORACLE database
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Designed and developed systems for Army Computer Aided Acquisition
and Logistic Support System (Army CALS). Designed Telecommunications
Specifications and Interfaces.
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Tested
and Supported Centralized System Management (CSM) system that provided user
interface to administer the integrated electronic switches (PBXs) such as:
Dimension and Definity PBX
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Developed
and taught various UNIX/OS based courses such as: C Language, Bourne Shell,
EX/VI Editors and UNIX overview.
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CORPORATE
TRAINING |
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ERP SAP: |
SAP R/3 (Systems Applications Products) Administration, Business Processes
in HCM (HR050), mySAP ERP
Architecture, SAP Overview, SAP Net Weaver, ABAP Fundamentals |
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SDLC: |
Software
Development Methodologies (Convergys SDLC, AT&T SDM, MDC SDM, Andersen
Method 1) |
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Languages: |
Power
Builder,
C#.Net, ASP.Net, ADO.Net, C
Language, UNIX Shell Programming, Object Oriented Design/Development using
C++, UNIX System Administration, Structured Query Language (SQL and PL/SQL) |
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Telecommunication: |
Computer
Telephony Integration (CTI), INTUITY CONVERSANT Voice Information System
Script Builder Programming |
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Project
Management Tools: |
Project
Management, Computer Human Interface (Design), Data Requirements Analysis
Modeling |
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Other: |
Six Sigma and the Corporate Enterprise and
P. Q. M. I. |
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AWARDS |
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U.S. Patent #7076032, “Methods and System for Processing Telephone Calls by
Interactive Voice Response Systems (IVR)” A methodology for processing calls
between CTI, and IVR server and script server where by all the business logic
resides. The IVR server merely plays verbiage and passes data to the script
server and can be used for multiple clients. It enables Convergys Employee Care
to develop all the business logic on SAP
and pass instructions to the IVR to play speech, collect data via touch-tone
and pass it to client application.
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EDUCATION: |
Master
of Business Administration (MBA), Nova Southeastern University, Fort Lauderdale,
FL
Master
of Science in Computer Science (MS CS); the City University of New York, NY
Bachelor of Science in Engineering (BS),
University of Engineering and Technology, Lahore, Pakistan